COURSES COLLEcTION
People Manager
Managerial
GREAT English for Frontline
- Lesson 1: Greeting our customers
- Lesson 2: Responding to our customer
- Lesson 3: Responding & Answering
- Lesson 4: Responding & Answering
- Lesson 5: Engaging
- Lesson 6: Engaging our customer
- Lesson 7: Apologizing
- Lesson 8: Apologizing and Empathizing
- Lesson 9: Apologizing: Dealing with Unsatisfied Customer
- Lesson 10: Thanking our customer
- Lesson 11: Bonus Features: Negotiations
- Lesson 12: Bonus Features: Making Sales on Phone Bonus Features: Negotiations
- Campaing Say No to plastic bags